1. Eligibility for Return
- Items are eligible for return if they meet the following conditions:
- The item is defective, damaged, or incorrect upon delivery.
- The customer is unsatisfied with the purchase (subject to our satisfaction guarantee, if applicable).
- The return request is made within 14 days of receiving the item.
- The item is unused, in its original condition, and in its original packaging with all tags and labels intact.
2. Non-Returnable Items
The following items cannot be returned:
- Clearance or sale items.
- Custom-made or personalized items.
- Items that show signs of use, damage caused by the customer, or items returned without original packaging.
- Perishable goods, such as cleaning agents or other consumables.
3. Return Process
- Step 1: Request a Return
Contact our customer support team at megamaxmarketing283@gmail.com or +601172209634 within the specified return period. Provide the following details: - Order number
- Reason for return
- Photographic evidence of the defect or damage, if applicable.
- Step 2: Approval
Once your return request is approved, we will provide instructions for returning the item. - Step 3: Ship the Item
Return the item to the address provided, ensuring it is securely packaged to avoid damage during transit.
4. Refund Options
Refunds are issued using the original payment method or as store credit, based on the customer’s preference. Refund processing times may vary:
- Original Payment Method: Refunds will be processed within 7–10 business days after the item is received and inspected.
- Store Credit: Store credit will be issued within 3–5 business days of receiving the returned item.
5. Return Shipping Costs
Customers are responsible for shipping costs associated with returning the item, except in cases where:
- The item was defective, damaged, or incorrect.
- We explicitly cover return shipping in promotional offers.
6. Condition of Returned Items
Returned items must meet the following conditions:
- The item must be free of stains, wear, or damage.
- All accessories, manuals, and parts included in the original packaging must be returned.
- Items not meeting these conditions may be subject to rejection or restocking fees.
7. Damaged or Defective Items
- For defective or damaged items, please contact us immediately with photographic evidence. We will provide a replacement or full refund at no additional cost.
8. Refund Delays
- If you do not receive your refund within the specified period, please check with your bank or payment provider. For further assistance, contact us at megamaxmarketing283@gmail.com.
9. Changes to the Return Policy
- We reserve the right to update or change this Return Policy at any time. Any updates will be posted on this page.
10. Contact Us
For questions about returns, please contact us at:
- Email: megamaxmarketing283@gmail.com
- Phone: +601172209634